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Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.rubyprom.com (“our site”) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

At the site checkout, please click the box to accept our terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1. Information about us

1.1 We operate the website www.rubyprom.com. We are The Ruby Studio Ltd a company registered in England and Wales under company number 07668471 and our registered office is Unit 2, Vector 31 Network Centre, Waleswood Way, Sheffield, South Yorkshire, England, S26 5NU and our main trading address and (distribution centre), Unit 2,
 Vector 31 Network Centre, Waleswood Way, Sheffield, South Yorkshire, England, S26 5NU. Our VAT number is 117675890.


2. Your status

2.1 By placing an order through our site, you warrant that:

2.1.1 you are legally capable of entering into binding contracts; and

2.1.2 you are at least 18 years old.

3. How the contract is formed between you and us

3.1 Please add Products to your shopping bag. When you are ready to order go to the check out. In order to help us manage our stock we do not allow you to place an order containing more than one dress in a style. If you are unsure which size you need, please watch our sizing and measuring video which should help you decide

3.2 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.

3.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4. Consumer rights

4.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 5 below).

4.2 To cancel a Contract, you must inform us in writing within seven working days by email to returns@rubyprom.com or by post to The Ruby Studio (distribution centre), Unit 2, Vector 31 Network Centre, Waleswood Way, Sheffield, S26 5NU, United Kingdom. We do not accept cancellations by telephone.You must also return the Products to us as soon as reasonably practicable, and at your own cost. If you fail to comply with this obligation, we may have a right of action against you for compensation. Alternatively we may arrange to have the Products collected at your cost

4.3 You have a legal obligation to take reasonable care of the Products while they are in your possession. Any Products returned under this clause must be unworn and in the same state as they were received, including all tags, labels and stickers. If you fail to comply with this obligation, we may have a right of action against you for compensation. In particular: 4.3.1 do not remove any tags from the Products until you are sure that you want to keep them;

4.3.2 return the Products in or with their original packaging;

4.3.3 do not try items on while wearing perfume or make up as this may stain the Products;

4.3.4 please try shoes on inside and on a carpeted surface to avoid scratching the soles;

4.3.5 try not to get any hair caught in tiaras; we also suggest that you do not use hair spray while trying tiaras on.

4.4 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.

5. Our refunds policy

5.1 If you return a Product to us:

5.1.1 because you have cancelled the Contract between us within the seven-working day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us as set out in clause 4.2.

5.1.2 for any other reason which gives you the right to return the Product under these terms and conditions or statute (for instance, because you have notified us in accordance with clause 19 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

5.1.3 outside the seven working day cooling off period for reasons which do not give rise to a right to return under these terms and conditions or statute, any refund will be at our absolute discretion.

5.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

6. Availability and delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Our normal delivery times for in stock products are set out on our delivery pages.

7. Risk and title

7.1 The Products will be your responsibility from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. Price and payment

8.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Our delivery charges vary depending on which country the Products are to be delivered to and in particular our free delivery offer only applies wherethe Products are to be delivered to specific countries.

8.2 Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

8.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

8.5 If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

8.6 Payment for all Products must be made at the time of order. Our checkout pages give information about which payment methods we accept.

9. Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

10. Our liability

10.1 Subject to clause 10.2, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

10.1.1 loss of income or revenue;

10.1.2 loss of business;

10.1.3 loss of profits;

10.1.4 loss of anticipated savings;

10.1.5 loss of data; or

10.1.6 waste of management or office time.

However, this clause 10.1 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 10.1.

10.2Nothing in this agreement excludes or limits our liability for:

10.2.1 death or personal injury caused by our negligence;

10.2.2 fraud or fraudulent misrepresentation;

10.2.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

10.2.4 defective products under the Consumer Protection Act 1987;

10.2.5 any deliberate breaches of these terms and conditions that would entitle you to terminate the Contract; or

10.2.6 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11. Import duty

11.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

11.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

12. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13. Notices

All notices given by you to us must be given to The Ruby Studio (distribution centre), Unit 2, Vector 31 Network Centre, Waleswood Way, Sheffield, S26 5NU, United Kingdom. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on our website, 24hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

14 Transfer of rights and obligations

14.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15. Events outside our control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

15.2.1 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

15.2.2 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

15.2.3 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

15.2.4 impossibility of the use of public or private telecommunications networks;

15.2.5 the acts, decrees, legislation, regulations or restrictions of any government; and

15.2.6 pandemic or epidemic.

15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

16. Waiver

16.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

16.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

16.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

17. Severability

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

18. Entire agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

19. Our right to vary these terms and conditions

19.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

19.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

20. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

21. Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

22. Disclaimer

The web site, including all content made available on or accessed through the web site, is provided "As Is" and we make no representations or warranties of any kind whatsoever for the content on the web site. Due to technical limitations, colours and designs may appear differently on the web site than in reality. The web site may contain  typographical errors and you agree that The Ruby Studio shall not be bound by any such errors.

Size Chart
 
Fitting/Size Guide

To ensure your dress fits correctly, please take time to watch the above video and read our size guide
The 5 points listed below show how to measure for every style of dress:

1.Bust
The largest part of the bust to be measured in inches, threading the tape measure under the arms with arms hung by the side and feet together.

2.Waist
The smallest part of the waist in inches, find the natural crease in your waistline by bending to one side. Measure the part where this crease is, standing up straight, feet together, arms hung by the side.

3.Hips
The largest part around the hips and bottom to be measured in inches. Standing feet together, arms hung by the side.

4.Hollow to length – How to measure for a short dress
To see where your favourite dress will fall on your legs, measure from your hollow at the front of your neck to the appropriate length of the dress as shown below in inches. (The hollow is the part of the front of the neck between the two collar bones).

Lily, Sophia, Chloe, Mia, Kylie – 34 inches hollow to the hem.
Faith, Alexa – 36 inches hollow to the hem.
Lucy – 42 inches hollow to the hem.


5.Hollow to hem
Measuring from the hollow to the floor in flat shoes or barefoot will give you your hollow to hem measurement in inches. (The hollow is the part of the front of the neck between the two collar bones). All the long dresses are between 59 – 60 inches long hollow to hem. By adding on in inches the height of the heels you intend to wear you can make a judgement where the dress will fall in relation to the floor. If you are taller you may want to wear a smaller heel and if you are smaller and in high heels you may still need some alteration to make the length fit.

How to measure
When getting measured for your Ruby Prom dress it’s really important to only wear necessary clothing that is tightly fitted to the skin such as underwear or vest and leggings. Do not wear any bulky clothing such as jeans or a jumper as this may add inches to the measurements which will affect the fit of the dress. You should also be barefoot or only wear flat shoes, standing with your feet together and your arms hung by your side. It is also really important not to pull the tape measure too tightly or hold it too loosely as these are fitted garments and should be worn as such. Remember you may be a different dress size in our size chart than your normal clothes. Don’t worry though this is the nature of a fitted garment.

SIZE CHART
0
2
4
6
8
10
12
14
16
18
20
22
Bust (Inches)
30
32
33
34
35
36
37
39
40
42
43
45
Waist (Inches)
22
23
24
25
26
27
28
30
31
33
34
36
Hips (Inches)
34
35
36
37
38
39
40
42
43
45
46
48
Baby Doll
  • Fitted at the bust
  • Fitted at the waist
  • Loose over the hip and bottom
Styles - Lily, Sophia, Chloe

When measuring for a baby doll shaped dress it is important that the bust and waist measurements fit into the size chart within 1 inch, if the hip measurement is slightly bigger (within 2 inches of the size chart) you can go for the size which best fits the bust and waist.
Fitted bodice with flared skirt
  • Fitted at the bust
  • Fitted at the waist
  • Loose over the hip and bottom
Styles – Mia, Kylie, Lucy

When measuring for a dress with a fitted bodice with a flared skirt it is most important that the bust and waist measurements fit into the size chart within 1 inch. It is important that the waist measurement is no more than 1 inch on a zip back dress or 1 ½ inches on a corset style back than the size chart due to the length of the fitted bodice. If the hip measurement is slightly bigger (within 2 inches of the size chart) you can go for the size which best fits the bust and waist.

Short and fitted
  • Fitted at bust
  • Fitted at waist
  • Fitted at hip
Styles – Faith, Alexa

When measuring for a short, fitted dress is important that the bust, waist and hip measurements fit into the size chart within 1 inch.
Full length fitted
  • Fitted at bust
  • Fitted at waist
  • Fitted at hip
Styles – Layla, Grace, Madison, Brooke, Naomi, Bella

When measuring for a long, fitted dress is important that the bust, waist and hip measurements fit into the size chart within 1 inch.
Long with full skirt
  • Fitted at bust
  • Fitted at waist
  • Loose over the hip and bottom
Styles –Sarah, Jasmine, Savannah

When measuring for a long dress with a full skirt it is important that the bust and waist measurements fit into the size chart within 1 inch, if the hip measurement is slightly bigger (within 2 inches of the size chart) you can go for the size which best fits the bust and waist.



Sizing Advice

Importance of accurate measuring
It is vital not to pull the tape measure too tightly or hold it too loosely to get your true measurements and an accurate fit of your dress. When measuring for a fitted garment it is important to only wear necessary clothing that is tightly fitted to the skin such as underwear or vest and leggings. Do not wear any bulky clothing such as jeans or a jumper as this may add inches to the measurements which will affect the fit of the dress.

Corset backs and zip backs
Dresses with lace up corset style backs are dual sizing e.g 8 – 10. This allows for more flexibility within the size chart. The dress can be worn tighter or looser depending on the wearer’s exact sizing and comfort. Dresses with a zip back are one size and will only allow approximately 1 inch movement in the size chart.

Length fitting guide

Short dresses
  • Height of the wearer - Hollow to hem measurement. (follow animation guide)
If you want to know where the length of a short dress will fall on you, you can measure from the hollow of your neck (between your collar bones) to the following lengths in inches. Please choose appropriate style.
  • Lily, Sophia, Chloe, Mia, Kylie – 34 inches hollow to the hem.
  • Faith, Alexa – 36 inches hollow to the hem.
  • Lucy – 42 inches hollow to the hem.

Long dresses
Height of the wearer - Hollow to hem measurement. (follow animation guide) All long dresses are 59 – 60 inches from hollow to the hem. You may decide to wear a heel with your prom dress. By adding on the height of the heel to your hollow to hem (measured in flat shoes or barefoot) you will have your overall hollow to hem measurement. You will be able to see where the dress will fall in relation to the floor. If the dress is too long it may be advisable to undertake alterations. Most areas will have a local seamstress that can shorten your dress to fit properly.


Alterations
Depending on your measurements or height you may need some minor alterations to make your Ruby Prom dress fit perfectly. There are many places locally that will carry out an alteration service. Example alterations that maybe required are:
  • Shortening the straps on a dress
  • Taking in the bust or waist
  • Altering the length of the hem


Contact for help on sizing
For any further help on sizing please contact Ruby on askruby@rubyprom.com